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Targeted Selection®: Interviewer (Classroom)
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A rapidly changing, highly competitive marketplace demands making judicious, informed decisions about the people you hire or promote—decisions that can impact your organization for years.
The Targeted Selection® (TS®) system is the world’s leading behavioral interviewing system. The Targeted Selection®: Interviewer workshop provides a structured, replicable approach to interviewing by developing the skills your people need to interview confidently, gather data that accurately predicts future job performance, and evaluate candidate information to make the best selection decision.
Do you face any of these issues?
- Do your interviewers have the skills and confidence to ask the right questions to accurately select job candidates who are able and willing to perform the job?
- Do your interviewers know how to make a positive impression on candidates to increase job acceptance rates?
- Do your interviewers know how to evaluate and integrate all the available data to make better hiring decisions?
Objectives
Helps associates:
- Build interviewing skills and confidence.
- Use the interview guide to prepare for and conduct an effective interview while making a positive impression on candidates to increase job acceptance rates.
- Gather and evaluate data on a candidate’s entire profile: experience, knowledge, competencies, and motivations.
- Make hiring decisions using candidate data evaluation and integration to hire successful candidates who are willing and able to perform the job.
Secondary Competency
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Course Overview: Learners use role/industry-specific participant materials and video activities to follow one interviewer and one candidate through the entire Targeted Selection® process, learning and applying the concepts as they move from reviewing candidate materials through making a hiring decision.
- Interviewer Worries: Learners identify their worries about interviewing job candidates and making selection decisions. Learners understand how the skills and techniques learned will help avoid or eliminate their concerns.
- The “Targets” in Targeted Selection®: Learners discuss the four types of information about a candidate that make up a complete array of targets for success: knowledge targets, experience targets, competency targets, and personal attribute/motivation targets. Learners are introduced to the interview guide as the tool to gather information on the targets for success.
- Gathering In-depth Targeted Data: Learners are introduced to planned behavioral questions and, through video activities, discover the components of a STAR (Situation/Task, Action, and Result) as well as how to effectively use follow up questions to elicit complete STARs. Working in pairs, learners interview each other, using planned behavioral and follow-up questions to gather a complete STAR.
- Interviewing for Motivational Fit: Learners explore the concept of motivational fit, its importance to job success, and where to find motivational fit information in the interview. A video activity illustrates how to interview for motivational fit.
- Building Rapport, and Managing the Interview: Learners gain an understanding of how to make a positive impression on candidates by meeting their personal needs through rapport-building, and by managing time effectively in the interview.
- Putting it All Together: Working in triads, learners practice interviewing to apply all of the concepts and skills learned in the workshop thus far.
- Evaluating and Integrating the Data: Using STAR examples from the video segments, the facilitator leads a discussion about how to evaluate interview data. Learners practice evaluating data and rating targets. A positive model video segment illustrates effective behaviors in data integration, reaching consensus, discussing a ‘retain or reject’ decision, and comparing acceptable candidates. The facilitator leads a discussion on how learners can use interview data to ensure a strong start for new associates.
- Legal Considerations and Worries Resolved: Legal considerations in hiring are discussed. The learners review the Interviewer Worries and discuss how Targeted Selection® skills and techniques solve their concerns.
Video Segment Summaries
- Because an interviewer is unprepared, a job applicant thinks that she may not want to work for this organization. A related clip shows an interviewer conducting an effective interview opening.
- The video candidate provides two STARs in response to a planned behavioral question from the interviewer. Two video segments help learners recognize the components of a STAR.
- Seven video segments illustrate how an interviewer effectively follows up with a candidate to get complete STARs.
- Two leaders talk about why one of them had to fire a recently hired associate because he was not a good fit with the organization. Another clip shows a positive model video illustrating how to interview for motivational fit.
- Two leaders meet in a hallway and casually discuss whether to hire a candidate. Another clip shows three interviewers discussing their individual ratings reaching a consensus rating on one target.
- Interviewers review a Rating Grid and determine whether to keep the candidate under consideration or reject the candidate. Another clip shows the interviewers comparing the strengths and weakness of two comparable candidates.
Details
- Target Audience: Leaders, managers and others involved in interviewing.
- Course Length: 7 hours, 45 minutes. Course can be lengthened with optional activities.
- Facilitator Certification: DDI-certified Targeted Selection® Trainer, Advanced Trainer, or Master Trainer.
- Series: Four role/industry-specific participant materials and video: Professional, Sales, Health care, and Manufacturing.
- Group Size: Up to 12 people.
- Prework: Optional, provided on Trainer CD.
- Available Learning Formats: Classroom
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